Lerue Healthcare

Privacy Policy

Last Updated: 01/10/2024

Lerue Healthcare Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you use our services, including visiting our website at https://lerue.healthcare.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: such as your name, address, date of birth, email address, phone number, and emergency contact details.
  • Health Information: relevant medical history, current medications, allergies, treatment plans, and care needs necessary for us to provide the required healthcare services.
  • Financial Information: payment details and billing information.
  • Technical Information: IP addresses, browser type and version, time zone setting, browser plug-in types, operating systems, and other data gathered from visits to our website.
  • Communication Records: records of your correspondence with us, including inquiries, complaints, and feedback.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Provision of Services: To deliver safe, effective, and personalised healthcare services that meet your specific needs.
  • Administrative Purposes: Including scheduling, billing, and processing payments.
  • Communication: To respond to your inquiries, send notifications, and keep you informed about changes to our services.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Improvement of Services: To assess and enhance our services, including analysing website usage data to improve user experience.

3. Legal Basis for Processing Your Information

We process your personal data based on the following legal grounds:

  • Consent: Where you have explicitly given us consent to use your data for specific purposes.
  • Contractual Necessity: To fulfill our obligations under the care agreements we have with you.
  • Legal Obligations: To comply with applicable laws and regulations, such as healthcare and data protection laws.
  • Legitimate Interests: Where necessary, we may process your data for our legitimate business interests, such as improving our services.

4. How We Protect Your Data

We are committed to ensuring your data is secure. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. These measures include encryption, regular security assessments, and restricted access to your personal information.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Once personal data is no longer needed, we will securely delete or anonymise it.

6. Sharing Your Information

We may share your personal data with:

  • Healthcare Providers: To deliver coordinated healthcare services.
  • Third-Party Service Providers: Including IT providers, payment processors, and other professional advisors.
  • Regulatory Bodies and Authorities: Where required by law or to protect our rights and interests.

We do not sell or share your personal data with third parties for marketing purposes.

7. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your data held by us.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your data when it is no longer necessary.
  • Right to Restrict Processing: Limit how we process your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to the processing of your data under certain conditions.
  • Right to Withdraw Consent: Withdraw your consent at any time when processing is based on your consent.

To exercise these rights, please contact us at contact@lerue.healthcare.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, understand website usage, and improve functionality. You can control cookie settings through your browser preferences.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 without consent from a parent or guardian. If we become aware of such data, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal obligations. We will post any updates on our website and encourage you to review it regularly.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

Lerue Healthcare Ltd
Email: contact@lerue.healthcare
Address: 39A Westdale Drive, Glasgow, North Lanarkshire G69 0NP

This policy ensures your privacy rights are respected and that we are transparent about how we handle your personal information.